Deskripsi

Judul Buku : “Do” and “Don’t” In Hospitality
Penulis : Devid Trinaldo Simatupang, M. Par
Penerbit : CV Pradina Pustaka Grup
Jumlah Halaman : 121 Halaman
Ukuran Buku : A5 (14,8 x 21 cm)
Untuk Pemesanan Buku silakan Hubungi Kontak kami di WA : 081915176800

In hospitality, we concern to make our guest comfortable and feel satisfied with our service. When speaking with our guest, look at that person and address them directly rather than using a possible traveling partner. Speak to our guest politely. To get the attention of our guest, wave your hand or tap the person on the shoulder. Look directly to our guest and speak clearly to them.

When giving a verbal welcome and engaging in regular conversation, use a normal voice tone. If a guest doesn’t ask you to, don’t use your voice louder. Writing notes could be helpful instead of shouting. Put yourself at eye level with your guest to converse with them for more than a few minutes. Never stroke the head of a person or body contact with them, show your respect with a polite greeting and eager to serve. All of that make us as a special person who serve special person too. It make us professional with a level standard that we call excellent service.